Sonoran Sanitation Services

Collection Policies

Please review our service policies so we can keep your pickup running smoothly every week.

Service Schedule

Sonoran Sanitation Services provides residential trash and recycling collection on a weekly basis. Your assigned pickup day will be confirmed at the time of service setup.
Collection typically occurs between 6:00 AM and 6:00 PM on your scheduled day. Please have containers out by 6:00 AM to ensure pickup.
We observe three holidays: Thanksgiving, Christmas, and New Year's Day. If your scheduled collection day falls on or after one of these holidays within the week, your pickup will be shifted back by one day. Customers will be notified in advance of any holiday schedule adjustments.

Containers must be placed at the curb or designated collection point no later than 6:00 AM on your pickup day.
Place containers at least 3 feet apart from each other and from vehicles, mailboxes, utility poles, and other obstructions.
Containers should face the street with the lid opening toward the collection vehicle.

Containers are provided by Sonoran Sanitation Services and remain the property of the company. Customers are responsible for the care and maintenance of containers while in their possession.
Do not overfill containers. Lids must be fully closed for collection. Overflowing containers may be left uncollected.
Do not place the following items in trash or recycling containers: hazardous waste, chemicals, paint, motor oil, batteries, tires, medical waste, or large appliances. Improper disposal of these items may result in the container being skipped.
Recycling containers are for clean, dry recyclables only — paper, cardboard, plastic bottles and containers (rinsed), glass bottles and jars, and metal cans. No plastic bags, food waste, or contaminated materials.

If your container was not collected on your scheduled pickup day, please contact us within 24 hours at (520) 222-9711 or by email.
Missed pickups due to containers not being out by 6:00 AM, blocked access, or improperly filled containers are not eligible for a makeup collection.
Missed pickups due to our error will be remedied within one business day at no additional charge.
We are not responsible for missed pickups caused by circumstances beyond our control, including but not limited to severe weather, road closures, or natural disasters.

Service fees are billed monthly. Payment is due within 15 days of the billing date.
Accepted payment methods include check, cash, and electronic payment where available. Contact us for current payment options.
Accounts more than 30 days past due may be subject to a late fee and/or suspension of service.
Accounts more than 60 days past due may result in termination of service and collection of outstanding balances.
Rates are subject to change with 30 days written notice to the customer.

Customers may cancel service at any time by providing at least 7 days written or verbal notice prior to the next billing cycle.
Upon cancellation, all containers must be returned to Sonoran Sanitation Services. Containers are expected to show normal wear from regular collection use. Customers will be responsible for the cost of replacing damaged or unreturned containers beyond normal wear.
No refunds will be issued for partial months of service already billed.
Sonoran Sanitation Services reserves the right to terminate service for non-payment, repeated policy violations, or unsafe conditions at the service address.

Sonoran Sanitation Services is not liable for damage to containers caused by customer misuse, vandalism, fire, or acts of nature.
We are not responsible for damage to driveways, curbs, or property resulting from normal collection operations.
Customers are responsible for ensuring safe and unobstructed access to containers on collection day. We are not liable for missed pickups or delays caused by blocked access.
Sonoran Sanitation Services shall not be held liable for any indirect, incidental, or consequential damages arising from the provision or interruption of services.
These policies are subject to change. Continued use of our services constitutes acceptance of the current terms.

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